Return & Refund Policy (English Version)

Return & Refund Policy – FuzzlePets

We want you to shop with confidence. That’s why we offer a 90-Day Risk-Free Return & Exchange Guarantee.

🐾 90-Day Returns

You may return or exchange your item within 90 days of delivery, for any reason — even if you simply changed your mind.

---

📦 Return Conditions

To be eligible for a return:

• Items must be unused and in their original condition
• Items should be returned in original packaging (if possible)

---

🚚 Return Shipping

• If your item is defective, damaged, or incorrect, we will cover the return shipping cost
• If the return is due to personal reasons (e.g. change of mind), the customer is responsible for return shipping

---

💰 Refunds

Once we receive and inspect your return:

• Refunds will be issued to your original payment method
• Processing time: within 7–15 business days

---

🔁 Exchanges

Need a replacement?
We’re happy to send a replacement item once the original item is returned.

---

❗ Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Used items (unless defective)

---

📩 Contact Us

If you have any questions, please contact us at:
support@fuzzlepets.shop